Sheraton New York Times Square Hotel

Facilities

• Fitness facilities
• WiFi available
• Free WiFi
• Parking
• Non-smoking rooms
• Air conditioning
• Fitness center
• 24-hour front desk
• Restaurant
• Business center
• Heating
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Safety deposit box
• Bar
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Meeting/banquet facilities
• Dry cleaning
• Breakfast in the room
• Non-smoking throughout
• Private parking
• Accessible parking
• Shared lounge/TV area
• Minimarket on site
• Concierge service
• Wheelchair accessible
• Snack bar
• ATM/cash machine on site
• Toilet with grab rails
• Lower bathroom sink
• Higher level toilet
• Wine/champagne
• Coffee Shop on site
• Visual aids: Braille
• Auditory guidance
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Food delivered to guest room
• CCTV outside property
• CCTV in common areas
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Breakfast takeaway containers
• Key card access

What guests said

• Nice

  7.0

  Very near to Times Square

  Stuff force to have a beer every day

  extended_group · September 2026

• Still in love with New York and its magical facets

  9.0

  I have known the establishment for many years before the significant changes that further enhance this magnificent establishment, which remains a lively, pleasant and friendly high place

  Access to the breakfast room, too long wait, I think it remains important to notify, it's up to you to appreciatec

  couple · September 2026

• 3.0

  Location. Nice Beds

  Check in process is a pain. Dont expect to check in before 4. Dont bother trying to go at 330 either as the front desk shuts down. You also have to pay for them to hold your bags.$6 per bag.

  solo_traveller · September 2026

• Great!

  8.0

  The mattress was the best I've ever slept on, the room was always cleaned and the staff were absolutely amazing, especially the very happy and energia guy (who knows Portuguese) from breakfast in the morning. He definitely added to our mornings!!

  I would say that the room facilities are bit old and the lifts had the same dirty hand marks in the mirrors throughout the stay (meaning that they weren’t cleaned)…

  couple · September 2026

• Great location, helpful staff. Pet friendly.

  6.0

  Location and very comfortable beds. Excellent food in downstairs

  Too busy, not pleasant queuing for breakfast (unimpressive buffet), too noisy on Saturday night, small rooms with dated facilities and awful water pressure.Rooms very dark.

  couple · September 2026

• Someone fixed my leaking sink quickly and it’s in a prime location

  8.0

  Loved the location.

  Sink was leaking terribly. They give you credits for food but the breakfast bar cost more than the credit

  extended_group · September 2026

• 3.0

  location

  Uncomfortable beds, unpleasant staff and not clean

  solo_traveller · September 2026

• Excellent for a short trip.

  9.0

  Excellent location and great views from the high floors

  N/A

  solo_traveller · September 2026

Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.