Hyatt Place New York Chelsea

Facilities

• Fitness facilities
• WiFi available
• Free WiFi
• Parking
• Non-smoking rooms
• Air conditioning
• Fitness center
• 24-hour front desk
• Restaurant
• Business center
• Heating
• Terrace
• Pets allowed
• Lift / Elevator
• Express check-in/check-out
• Bar
• Fax/photocopying
• Facilities for disabled guests
• Ironing service
• Dry cleaning
• Packed lunches
• Non-smoking throughout
• Daily housekeeping
• Designated smoking area
• Shared lounge/TV area
• Parking garage
• Minimarket on site
• Special diet menus - on request
• Wheelchair accessible
• Allergy-free room
• Snack bar
• Vending machine - drinks
• Toilet with grab rails
• Vending machine - snacks
• Kid-friendly buffet
• Lower bathroom sink
• Higher level toilet
• Outdoor furniture
• Wine/champagne
• Coffee Shop on site
• Fruits
• Visual aids: Braille
• Auditory guidance
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• First aid kit available
• Sanitized tableware & silverware
• Contactless check-in/check-out
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Guest room sealed after cleaning
• Physical distancing in dining areas
• Key access
• CCTV in common areas
• Access to health care professionals
• Screens / Barriers between staff and guests for safety
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Breakfast takeaway containers
• Key card access
• Happy hour

What guests said

• The hotel is overpriced, but its NY so I guess its expected.

  6.0

  The only thing I liked was the proximity to time square which is why we chose that location. The room wasn't properly cleaned, the floor wasn't properly swept,we found human hair on the floor. Our stay was 1 night so we didn't make a big deal of it.

  After my stay I was charged for a watching a movie on my bill which I didn't do. When I called to have it looked into, I spoke with someone who said they would investigate and get back to me and they never did. That changed how I feel about the whole experience.

  family_with_children · September 2026

• Amazing stay. Great staff.

  10.0

  It was very clean. The view from the room was amazing. The breakfast was also delicious with a great variety to choose from.

  The AC turned on and off randomly during the night while making a very loud noise. It was a bit frustrating considering how we were woken up.

  couple · September 2026

• No

  7.0

  The room was very clean

  The elevator take too long , the rooms were really small. You need more staff

  extended_group · September 2026

• Excellent

  8.0

  Clean hotel and location excellent

  Slow lifts are the main issue especially at breakfast time

  couple · September 2026

• I spent three comfortable nights at the hotel. Will happily return.

  9.0

  Spacious room, friendly staff, extensive breakfast.

  All good.

  solo_traveller · September 2026

• Nice and staff was great

  8.0

  Good

  It was good for location and price

  couple · September 2026

• 9.0

  I love staying at this hotel when I am in NYC because it is close to the train station, Broadway, parks, good restaurants, etc. They also let me leave my luggage there before check in and/or after check out.

  solo_traveller · September 2026

• I would rebook with this hotel over and over again! :)

  10.0

  I loved how the hotel was close to the train station and site seeing places. Getting the train was easy as the station was right round the corner! The hotel was very clean and the view was exceptional with a stunning view of the Empire State Building and skyline :) I loved the friendly staff who were always happy to a…

  One thing I didn’t like was the elevator wait times. But wait times are 2mins max as there was 4 elevators to use which wasn’t bad.

  couple · September 2026

Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.