Hyatt Grand Central New York
109 East 42nd Street, Park Avenue at Grand Central Terminal · New York
Hyatt Grand Central New York is in New York · 4-star · rated 7.3 by 4,338 guests.
Convenient Location Located adjacent to Grand Central Terminal, the Hyatt Grand Central New York offers easy access to major attractions like Times Square and Bryant Park. Luxurious Amenities Indulge in the comfort of rooms equipped with a flat-screen TV, iPod docking station, work desk, and seating area. Enjoy onsite dining at the New York Central Bar, a 24/7 StayFit fitness center, and the convenience of an on-site Market for on-the-go meals. Exceptional Service Let our concierge staff enhance your stay by assisting with sightseeing plans and securing tickets to Broadway shows. With a train shuttle service available to Times Square subway station, exploring the city is a breeze. Book your stay at the Hyatt Grand Central New York for a memorable and convenient New York City experience.
One hotel, one room, one price — chosen for your trip and verified live before you book.
Facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Business center
- Heating
- Family rooms
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Tour desk
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Car hire
- Dry cleaning
- Currency exchange
- Valet parking
- Non-smoking throughout
- Private parking
- Daily housekeeping
- Designated smoking area
- Parking garage
- Minimarket on site
- Concierge service
- Kid meals
- ATM/cash machine on site
- Vending machine - drinks
- Wine/champagne
- Coffee Shop on site
- Fruits
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Breakfast takeaway containers
AI summary of the guest reviews below
The short version
Guests consistently praise the central, convenient location and often note friendly staff and comfortable or spacious rooms.
Recurring complaints include high or unexpected extra fees, dated or worn facilities, cleanliness issues, and charges for services like luggage storage.
Written from 21 of the guest reviews below. Read them yourself — they are shown as written.
What guests said
- 9.0
Frendly staff. Easy valet for parking.
couple · September 2026
Great for my purpose of right at Grand Central. This was a business trip.
7.0The room was a nice size and clean. Very spacious for a NYC hotel. Bobby at the bell stand is very friendly. Staff at the front desk could be friendlier at check in.
Extra fees are excessive. Free water bottle in the room would be nice for over $500/night. Paying to store luggage is annoying.
extended_group · September 2026
- 6.0
Location.
Needs updating and I was charged nearly $300 in additional fees. Still haven’t received my receipt and I checked out 11 hours ago. Our pillow covers smelled like mildew and wallpaper was coming off the walls. In the bathroom it looked like things were coming apart as well.
couple · September 2026
Am not sure if I will come back
6.0Being in center of city and accessibility
The price, the lack of amenties, the additional cost for every service like keeping luggage after check out, reservation requirement and not refunding on time...the reserved amount....upon check out...too dark reception area, no clear view...
solo_traveller · September 2026
- 10.0
Room an d Location were excellent .
family_with_children · September 2026
- 7.0
The hotel itself good, room, bed, staff
The entrance outside very dirty, lots of homeless and pee odor
family_with_children · August 2026
- 9.0
Appreciated upgraded room
couple · August 2026
- 9.0
Great Location. Good hotel with all facilities has a mini market in the lobby.
The furniture in the room needs updating.
solo_traveller · August 2026
Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.
One hotel, one room, one price — chosen for your trip and verified live before you book.