Hotel and the City, Empire State Building
38 west 31st street · New York
Hotel and the City, Empire State Building is in New York · 2-star · rated 7.9 by 2,624 guests.
Welcome to Hotel and the City, Empire State Building! Immerse yourself in the vibrant atmosphere of New York City while enjoying breathtaking city views from our hotel. Unparalleled Convenience: Our prime location puts you within walking distance of Madison Square Garden and Penn Station, making it easy to explore all that the city has to offer. Modern Amenities: Our hotel offers a range of amenities to ensure a comfortable stay. From free WiFi throughout the property to air conditioning and flat-screen TVs with streaming services in every room, we have you covered. Need to prepare a quick meal? Our fully equipped kitchen with a toaster, fridge, and stovetop has everything you need. Exceptional Service: Our 24-hour front desk and full-day security provide peace of mind, while luggage storage is available for your convenience. Book your stay at Hotel and the City, Empire State Building now and experience the best of New York City!
One hotel, one room, one price — chosen for your trip and verified live before you book.
Facilities
- WiFi available
- Free WiFi
- Non-smoking rooms
- Air conditioning
- 24-hour front desk
- Heating
- Lift / Elevator
- Laundry
- Luggage storage
- Meeting/banquet facilities
- Non-smoking throughout
- Shared lounge/TV area
- ATM/cash machine on site
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- CCTV outside property
- CCTV in common areas
- 24-hour security
AI summary of the guest reviews below
The short version
Guests repeatedly praise the excellent central location near major attractions and transit, along with helpful staff and useful amenities like kitchenettes and luggage storage.
Recurring complaints focus on very small rooms, limited or on-request cleaning, noise (street/AC), sparse kitchenware, and occasional maintenance issues like elevator problems and windows that can’t open.
Written from 36 of the guest reviews below. Read them yourself — they are shown as written.
What guests said
Great stay in would recommend.
10.0Clean and comfortable and in a great location. Free bag drop so we could leave our luggage and explore the city.
I was stuck in the elevator for a very short time
extended_group · September 2026
Not sure what to say...
7.0Location was excellent
The unit was really really small. It was supposed to lodge six people, but that's stretching it. There were two bunk beds, a small desk with one chair, a tiny kitchenette and a tiny bathroom. It would work if the six people are all short, super skinny and okay being on top of one another. The essentials were there. Pe…
solo_traveller · September 2026
We didn’t even stay here and found other accommodations due to the false advertisement and when we went back to stay for
1.0The location was about it.
The fact that it was false advertisement and claimed that our room was 250 sqft when it indeed was not and we even went and bought a tape measure and it came out to be 154 sqft including the tiny bathroom. Only 2/7 photos for the place we had were correct for the listing photos. Was a dead roach on the floor as soon as…
extended_group · September 2026
- 7.0
Location
Cleaning, etc. on demand instead of planned
solo_traveller · September 2026
Perfect stay for family of 4
7.0Great location in Koreatown, with plenty of restaurants and attractions within walking distance. Walkable area close to lots of main attractions. Very good value for money, especially for New York City. The room was a decent size by NYC standards and, most importantly, it was quiet with no street noise. Overall, a very…
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family_with_children · September 2026
- 8.0
We thought it would be a little bit bigger, we didn’t have enough space to move and to leave our suitcases, but despite that, it was good.
extended_group · August 2026
Average stay
5.0Location. Maintenance was quick to respond.
Room was too small..not value for money. I should have spend little more and got a good hotel with breakfast
family_with_children · August 2026
- 7.0
Great location - close to train station and subway and also walking distance from a lot of attractions. Functional space for 6 space but sometimes felt a little cramped.
solo_traveller · August 2026
Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.
One hotel, one room, one price — chosen for your trip and verified live before you book.