Hilton Garden Inn New York/Manhattan-Chelsea
121 West 28th Street · New York
Hilton Garden Inn New York/Manhattan-Chelsea is in New York · 3-star · rated 8.0 by 5,253 guests.
Prime Location in Manhattan Situated in the heart of Chelsea, the Hilton Garden Inn New York/Chelsea offers easy access to popular attractions like Madison Square Garden and the Empire State Building. Modern Amenities Experience comfort and convenience with spacious accommodations equipped with the latest technologies, including free wireless internet access, in-room microwaves, refrigerators, and flat-screen TVs. Delicious Dining Options Indulge in a delightful dining experience at the on-site restaurant, serving breakfast to start your day right. Book now to enjoy a perfect blend of luxury and convenience at the Chelsea Hilton Garden Inn!
One hotel, one room, one price — chosen for your trip and verified live before you book.
Facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Heating
- Pets allowed
- Lift / Elevator
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Fax/photocopying
- Facilities for disabled guests
- Car hire
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Shared lounge/TV area
- Parking garage
- Concierge service
- Wheelchair accessible
- Kid meals
- Snack bar
- ATM/cash machine on site
- Kid-friendly buffet
- Outdoor furniture
- Wine/champagne
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Breakfast takeaway containers
- Key card access
AI summary of the guest reviews below
The short version
Guests repeatedly praise the central location, friendly/helpful staff, and comfortable, clean beds/rooms.
Common complaints include musty or dated facilities with cleanliness and maintenance issues, noisy or leaking AC, limited/extra-cost breakfast with tipping expectations, and occasional unfriendly or slow service.
Written from 31 of the guest reviews below. Read them yourself — they are shown as written.
What guests said
- 10.0
Secure,comfortable bed, clean
Nil
solo_traveller · September 2026
For the money I paid I was expecting at least an ok hotel, Hope I dont stay again
4.0The lady at the front desk was very nice
The smell of the room, the old and bad quality linen. The conforter was full of threads.... The picture I uploaded shows a little bit, the whole conforter was like that!
family_with_children · September 2026
Worth it, but check your ac unit.
7.0The staff was very friendly and welcoming. Other than the damp smell, the room was clean, beds were clean and comfortable. The bathroom was clean and accomodating as well.
The moment I opened the door to the room, I smelled musty, dampness. We found that the a/c unit was leaking all over the carpet.
family_with_children · September 2026
Good value
10.0Location, helpful and friendly staff, comfortable bed.
As others have said, the hotel is tired and due a refurb. However it is comfortable and good value. Strange to have breakfast included in the price but to still be expected to tip on what the value of the breakfast would have been if paying. I feel for the staff, they are very helpful and if the hotel is giving includ…
couple · September 2026
AC is noisy a lot, no responsibility from the staff.
2.0Staff lady at the front Location is good. Clean room.
Indian staff at front, tried to tell me why that the AC is noisy because the fan. I couldn't sleep all night. Hotel didn't show me the responsibility. Not good value No free water Never go back for sure.
solo_traveller · September 2026
- 2.0
The location was excellent—no doubt about that. To be fair, Nana at the front desk was friendly and kind, and the maintenance staff member who helped after my door lock battery died—leaving me stuck in the hallway for about ten minutes—was also very helpful. But the cleanliness was simply unacceptable. Whoever clea…
Unfortunately, the room and facilities felt old, and there was a strong, unpleasant smell from the moment I checked in. It honestly felt like living under someone’s armpit after they had spent all day working at a construction site. After the first night, I went out for work and came back to find the room smelling e…
extended_group · September 2026
Loved staying here! Super friendly staff who are always looking to assist. The location is amazing!
9.0Location, friendly staff, cleanliness
It was a little dated but nothing crazy
extended_group · September 2026
Was ok
7.0Comfortable and location
No restaurant open after 11am frankly ridiculous for a Hilton hotel for no in room dining
solo_traveller · September 2026
Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.
One hotel, one room, one price — chosen for your trip and verified live before you book.