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Heritage Hotel New York City

18 West 25th Street · New York

Heritage Hotel New York City

Heritage Hotel New York City is in New York · 3-star · rated 7.5 by 4,917 guests.

Luxurious Accommodations Experience comfort and style at Heritage Hotel New York City with air-conditioned rooms, flat-screen TVs, and convenient coffee machines. The private bathrooms add a touch of luxury to your stay. Convenient Amenities Enjoy the convenience of free WiFi throughout the property, a 24-hour front desk, tour desk, and on-site ATM. Stay fit during your travels at the 24-hour fitness center and make use of baggage storage facilities for a hassle-free experience. Prime Location Located just steps away from iconic landmarks like Herald Square and the Flatiron Building, Heritage Hotel offers easy access to must-see attractions like the Empire State Building and Madison Square Garden. Book now for an unforgettable stay in the heart of New York City.

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Facilities

  • WiFi available
  • Free WiFi
  • Parking
  • Non-smoking rooms
  • Air conditioning
  • Fitness center
  • 24-hour front desk
  • Business center
  • Heating
  • Family rooms
  • Lift / Elevator
  • Luggage storage
  • Safety deposit box
  • Fax/photocopying
  • Private check-in/check-out
  • Designated smoking area
  • Parking garage
  • Concierge service
  • ATM/cash machine on site
  • Vending machine - drinks
  • Vending machine - snacks
  • Staff adhere to local safety protocols
  • Laundry washed per local authority guidelines
  • Guest rooms disinfected between stays
  • Cleaning standards that are effective against Coronavirus
  • Physical distancing rules followed
  • Hand sanitizer in guest room and key areas
  • Fire extinguishers
  • First aid kit available
  • Invoice provided
  • Guests can opt-out any cleaning services during stay
  • Smoke alarms
  • CCTV outside property
  • CCTV in common areas
  • Access to health care professionals
  • Screens / Barriers between staff and guests for safety
  • 24-hour security
  • Delivered food - securely covered
  • Security alarm

AI summary of the guest reviews below

The short version

Guests consistently praise the very central, convenient location, along with friendly staff and generally clean rooms.

Recurring complaints include inconsistent or poor cleanliness, dated or small rooms, noise or HVAC issues, and limited housekeeping frequency or policies.

Written from 31 of the guest reviews below. Read them yourself — they are shown as written.

What guests said

  • I prefer non chain hotels and this was a perfect example of why

    10.0

    Location was excellent for my Harry Styles concert at MSG

    I sat in the lobby after checking out for about an hour and it was so hot

    solo_traveller · September 2026

  • Great location, rooms clean and very friendly staff. A fantastic experience which made the visitor to New York more enj

    10.0

    Great location, room was clean and staff were incredibly helpful and friendly

    N/A

    couple · September 2026

  • Fully Flatiron Hotel which is perfect for longer stays and work trips

    8.0

    Location is really good. Staff are very nice & professional. Rooms are quiet. Good choice.

    You need to give them a days notice for cleaning. I would prefer they offer same day cleaning is requested by 9am.

    solo_traveller · September 2026

  • Otherwise pleasant stay

    9.0

    location - it was centralised

    Slightly expensive. The bed could be a twin bed, not necessary a queen/king.

    solo_traveller · September 2026

  • 3.0

    Very central location, not too far from a subway stop

    The property was quite dated, which is fine but it was also unclean. We booked last minute due to a cancelled flight. The room we stayed in felt like it hadn’t been stayed in/ cleaned for years. There were crumbs on the floor, hairs and other stains in the showers. The towels, bedding and whole room didn’t smell clean…

    couple · September 2026

  • Very nice stay

    8.0

    couple · September 2026

  • It was great.

    10.0

    Clean

    couple · September 2026

  • Good enough hotel in a good location at a good price.

    6.0

    solo_traveller · September 2026

Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.

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