Hard Rock Hotel New York - Partner of ALL Accor

Facilities

• WiFi available
• Free WiFi
• Parking
• Non-smoking rooms
• Air conditioning
• Fitness center
• 24-hour front desk
• Restaurant
• Room service
• Heating
• Family rooms
• Pets allowed
• Lift / Elevator
• Luggage storage
• Express check-in/check-out
• Bar
• Fax/photocopying
• Soundproof rooms
• Facilities for disabled guests
• Meeting/banquet facilities
• Breakfast in the room
• Valet parking
• Non-smoking throughout
• Daily housekeeping
• Parking garage
• Concierge service
• Special diet menus - on request
• Wheelchair accessible
• Allergy-free room
• Kid meals
• Toilet with grab rails
• Lower bathroom sink
• Higher level toilet
• Emergency cord in bathroom
• Nightclub/DJ
• Outdoor furniture
• Wine/champagne
• Fruits
• Pet bowls
• Visual aids: Braille
• Auditory guidance
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Physical distancing rules followed
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Property cleaned by professional cleaning companies
• Physical distancing in dining areas
• Key access
• Food delivered to guest room
• CCTV outside property
• Process in place to check health of guests
• Access to health care professionals
• Face masks for guests available
• 24-hour security
• Delivered food - securely covered
• Security alarm
• Breakfast takeaway containers
• Key card access
• Live music/performance
• Happy hour

What guests said

• Great and comfortable hotel in midtown Manhattan

  9.0

  I stayed with my wife for ten days. We were surprised by how comfortable the hotel was, very clean and silent. The staff kept the room immaculate throughout our stay and we slept incredibly well. I would come back in a heartbeat.

  Nothing really.

  couple · September 2026

• Quality hotel service

  10.0

  Highly professional service is provided. All major points are within walking distance.

  family_with_children · August 2026

• 1.0

  Hotel location was in Time Square 1 min walk from everything 🎉

  The room was extremily noise , no sound proof at all. Our window was in the back part of other buliding and their A/C fan drived us crazy from the noise . Managment was not correct , we did a request for upgrade 3 times in the row and the only answer was " We will disccuss with manager and let you know" Answer never ca…

  solo_traveller · August 2026

• Excellent beautiful experience

  10.0

  Close to everything a wonderful staff and clean.

  Rooms a little tight

  couple · August 2026

• 10.0

  Clean facilities, Great location. Friendly door man.

  Customer service at the bar is lacking.

  solo_traveller · August 2026

• Great hotel in an excellent location, with clean and comfortable rooms. We really enjoyed our stay and would definitely

  10.0

  family_with_children · August 2026

• Long Wait, Poor Service, Terrible Experience

  1.0

  Nothing!

  We informed the hotel in advance that we would be arriving after a long journey and that we wanted to check in on time. When we arrived, our room was not ready and we had to wait for more than two hours. During this time, the staff made no real effort to find a solution or help us, which made the experience even worse.…

  family_with_children · August 2026

• Overall good

  9.0

  Suite

  Delayed front desk service. Lack of communication from staff

  family_with_children · August 2026

Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.