Four Points by Sheraton New York Downtown
6 Platt Street · New York
Four Points by Sheraton New York Downtown is in New York · 3-star · rated 8.1 by 3,606 guests.
Prime Location Ideally located just steps away from iconic New York City landmarks, Four Points by Sheraton New York Downtown offers unparalleled access to Wall Street, the New York Stock Exchange, and South Street Seaport. Modern Amenities Enjoy complimentary WiFi, daily bottled water, and well-appointed rooms with flat-screen TVs and deluxe bathroom essentials for a comfortable stay. Fitness Center Stay active during your visit with our state-of-the-art fitness center, perfect for maintaining your workout routine while away from home. Book your stay at Four Points by Sheraton New York Downtown for a convenient and luxurious experience in the heart of the city.
One hotel, one room, one price — chosen for your trip and verified live before you book.
Facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Business center
- Heating
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Safety deposit box
- Soundproof rooms
- Facilities for disabled guests
- Meeting/banquet facilities
- Dry cleaning
- Non-smoking throughout
- Parking garage
- ATM/cash machine on site
- Vending machine - drinks
- Vending machine - snacks
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Security alarm
- Breakfast takeaway containers
- Key card access
AI summary of the guest reviews below
The short version
Guests consistently praise the convenient location, helpful and friendly staff, and cleanliness; several also mention quiet rooms and easy access to attractions and transit.
Recurring complaints include very small rooms, delayed or problematic deposit refunds/check-in issues, noise from windows/AC, occasional housekeeping delays, and elevator concerns.
Written from 28 of the guest reviews below. Read them yourself — they are shown as written.
What guests said
- 10.0
Customer Service was excellent!!!
solo_traveller · September 2026
- 9.0
Location
cost
extended_group · September 2026
It was all well and I enjoyed my stay over there
8.0solo_traveller · September 2026
Excellent stay.
10.0The location, the cleanliness, the helpful and kind staff, the quietness.
Nothing
family_with_children · September 2026
Never book the corner rooms in 4-Seasons, it will be like a cramped airplane seat of the rear.
3.0Pillow and TV.
Room size was very very small for the price that was paid. The bathroom cramped and the closet was so small that it's hard for me to squeeze w/o hitting the wall. The bathroom didn't have a latch to lock. The shower door spilled water to the floor mat. The wardrobe to hang the shirts was simple not meant for shirts,…
family_with_children · September 2026
- 8.0
Nice location, very close to WTC, Brooklyn Bridge and Battery Park. Room was nice not much space but enough for active days outside the hotel. The staff was amazing! Very friendly and helpful. The room was cleaned daily and the towels were changed every clean! The bed was okey, big (king) and when asked for separate be…
When picking option for high floor I thought it would be higher than 9th floor… Windows are not soundproof enough. The first night we were there we heard a party? A group of very loud women outside or on the rooftop.
couple · September 2026
Very pleasant
9.0Location superb
Caution fees should be refunded immediately
solo_traveller · September 2026
- 9.0
The staff were wonderful and helpful. The room was clean and quiet. Looking forward to staying here again in the future.
The deposit is not immediately returned. I have to wait 5 days. Not sure why so long. Other hotels return the deposit the same day after check out.
solo_traveller · September 2026
Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.
One hotel, one room, one price — chosen for your trip and verified live before you book.