DoubleTree by Hilton Hotel New York City - Chelsea
128 West 29th Street · New York
DoubleTree by Hilton Hotel New York City - Chelsea is in New York · 4-star · rated 7.3 by 5,684 guests.
Convenient Location Situated just steps away from Madison Square Garden and close to the 28th Street subway station, DoubleTree by Hilton Hotel New York City - Chelsea offers easy access to popular attractions in Manhattan. Modern Amenities Experience comfort and convenience in every room with a flat-screen TV, work desk, and complimentary toiletries. Stay connected with free WiFi and enjoy a workout at the fitness center or catch up on work at the business center. Dining and Relaxation Indulge in American cuisine at Chelton's Bar and Grille, open for breakfast, lunch, and dinner. Unwind with a cocktail at the lounge or opt for in-room dining. After a day of exploring the city, retreat to your cozy room for a relaxing evening. Book your stay at DoubleTree by Hilton Hotel New York City - Chelsea for a memorable experience in the heart of the city.
One hotel, one room, one price — chosen for your trip and verified live before you book.
Facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Dry cleaning
- Non-smoking throughout
- Daily housekeeping
- Accessible parking
- Shared lounge/TV area
- Parking garage
- Concierge service
- Special diet menus - on request
- Wheelchair accessible
- Vending machine - drinks
- Outdoor furniture
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Cashless payment available
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guest room sealed after cleaning
- Physical distancing in dining areas
- Face masks for guests available
- Delivered food - securely covered
AI summary of the guest reviews below
The short version
Guests repeatedly praise the central, convenient location, helpful and friendly staff (often mentioning Julio), and generally clean rooms with comfortable beds.
A recurring complaint is the inadequate elevator system with long waits; other repeated issues include very small rooms and occasional cleanliness or maintenance problems.
Written from 18 of the guest reviews below. Read them yourself — they are shown as written.
What guests said
Average service, but the elevators are a complete nightmare.
1.0The location is great, but it is definitely not worth the stress. I would never stay here again—there are hundreds of much better hotel options in the exact same area and price range.
The main issue with this hotel is the elevator system. There are only two elevators serving roughly 30 floors, making it practically impossible for guests on higher floors to get down. While staying on the 24th floor, I had to wait over an hour just to catch an elevator down for breakfast. Because they arrive completel…
extended_group · September 2026
Amazing and will stay again on next trip
10.0Location - far enough and close enough from the fast pace action Clean , comfy beds , Julio and staff were amazing
Nothing
extended_group · September 2026
Perfect for a few days in New York friendly staff and really comfortable
8.0Excellent location! Exactly what was needed
Nothing
couple · September 2026
- 10.0
Location was perfect, bed was comfortable, the room was a good fit for us.
Elevator!!
solo_traveller · September 2026
Excellent
10.0I love ❤️ this hotel I always stay here most off the time I cheat some times lol but I love everything about spraying here the location the staff my request all are top notch love the cookies 🍪🩷🩷
couple · September 2026
Julio was sooo amazing, very accomodating and definitely did his best to make sure our stay was a great experience and c
10.0It was central to all subways and transportation and convenient so that we could explore all other areas!
couple · September 2026
Convenient location
7.0Good location and nice and clean
The outside area wasn’t very clean
couple · September 2026
Location, hotel, staff; everything was 100%. Close to everything! Amazing staff. Just a fabulous stay!
10.0Everything
Nothing
family_with_children · September 2026
Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.
One hotel, one room, one price — chosen for your trip and verified live before you book.