Citadines Connect Fifth Avenue - Times Square New York

Facilities

• WiFi available
• Non-smoking rooms
• Air conditioning
• 24-hour front desk
• Business center
• Heating
• Family rooms
• Pets allowed
• Lift / Elevator
• Laundry
• Luggage storage
• Safety deposit box
• Facilities for disabled guests
• Ironing service
• Dry cleaning
• Non-smoking throughout
• Wheelchair accessible
• Vending machine - drinks
• Vending machine - snacks
• Paid WiFi
• Staff adhere to local safety protocols
• Laundry washed per local authority guidelines
• Guest rooms disinfected between stays
• Cleaning standards that are effective against Coronavirus
• Hand sanitizer in guest room and key areas
• Cashless payment available
• Fire extinguishers
• First aid kit available
• Sanitized tableware & silverware
• Invoice provided
• Guests can opt-out any cleaning services during stay
• Smoke alarms
• Shared stationery like menus, pens are removed
• Key access
• CCTV outside property
• CCTV in common areas
• Access to health care professionals
• Delivered food - securely covered
• Security alarm
• Breakfast takeaway containers
• Key card access

What guests said

• Very load AC

  4.0

  This hotel delivered the worst sleep experience I’ve ever had. The AC unit was so loud it felt like a generator running next to the bed, and the front desk’s “solution” was to turn it off — in 80°F weather. The walls were so thin that we could hear every word from the neighboring room.Breakfast was a collection of ultr…

  Couples · July 2026

• Hang on we’ll get to you…

  2.0

  When you want to check in you want to check in, you do not want to hang around while one assistant checks in people as if they are on a union go slow. Never z as gain

  Couples · July 2026

• Great place

  10.0

  It is a great hotel with very friendly staff clean nice and functional rooms.

  Family · June 2026

• Elevator was disaster

  6.0

  The frontdesk staff were very polite, helpful and accommodating. The location is really good, with plenty of restaurants and shops nearby, and a Starbucks just across the street. Our room was clean, but the bedsheets were worn out and had holes. Housekeeping was not done automatically every day, so we had to request i…

  Business · May 2026

• Believe it or not the stained sheets are last on the list.

  2.0

  ZERO STARS - Safety Hazard and Total Disrespect for Guests If you value your time, safety, or basic human decency, do not book a room here. * Check-in Disaster: Official check-in was 3:00 PM. Our room wasn’t ready until after 4:30 PM. * The "Hallway Experience": We were forced to wait in a cramped hallway, literall…

  Family · May 2026

• Good for Group Stays

  8.0

  We had a good experience working with Chevelle for our large group — we especially enjoyed the friendly atmosphere, great location, and comfy pillows!

  Business · May 2026

• Couple from Finland

  8.0

  Only one elevator working whole week. Waiting times was really long. Cleaners working whole day and use same elevator nothing else did not piss me off. Very satisfied overall. Thanks

  Couples · April 2026

• Don’t expect to be able to sleep here

  2.0

  The construction noise overnight is unbearable. I appreciate it’s not their fault but the hotel has done nothing to mitigate it for guests, and the rooms are still priced as if there were no issue

  Business · April 2026

Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.