My Trips

The Cumberland, London

1 Great Cumberland Place · London

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The Cumberland, London is in London · 4-star · rated 8.6 by 16,904 guests.

Luxurious Rooms and Modern Facilities The Cumberland Hotel boasts 900 luxurious rooms with award-winning design, ensuring comfort and style for every guest. Our modern facilities cater to all your needs, providing a seamless and enjoyable stay in the heart of central London. SOUND London Dining Experience Immerse yourself in the vibrant music scene at SOUND London, our premier live entertainment and dining destination. Indulge in American-inspired cuisine while enjoying nightly live music performances by top talents. Treat yourself to a 2-course set menu paired with a signature cocktail for a truly unforgettable dining experience. Prime Location and Access Located at Marble Arch, where Oxford Street meets Park Lane, our hotel offers prime access to top shopping destinations, museums, and iconic landmarks. With a London Underground station at our doorstep, exploring the capital city has never been easier. Book your London getaway at The Cumberland Hotel and let us create the perfect soundtrack for your stay.

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Facilities

  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • Air conditioning
  • Fitness center
  • 24-hour front desk
  • Restaurant
  • Room service
  • Heating
  • Family rooms
  • Pets allowed
  • Lift / Elevator
  • Laundry
  • Luggage storage
  • Express check-in/check-out
  • Safety deposit box
  • Bar
  • Tour desk
  • Facilities for disabled guests
  • Ironing service
  • Meeting/banquet facilities
  • Dry cleaning
  • Non-smoking throughout
  • Daily housekeeping
  • Designated smoking area
  • Shuttle service (additional charge)
  • Minimarket on site
  • Concierge service
  • Wheelchair accessible
  • Kid meals
  • Toilet with grab rails
  • Higher level toilet
  • Emergency cord in bathroom
  • Coffee Shop on site
  • Shuttle service
  • Staff adhere to local safety protocols
  • Laundry washed per local authority guidelines
  • Cleaning standards that are effective against Coronavirus
  • Cashless payment available
  • Fire extinguishers
  • First aid kit available
  • Sanitized tableware & silverware
  • Contactless check-in/check-out
  • Invoice provided
  • Guests can opt-out any cleaning services during stay
  • Smoke alarms
  • Property cleaned by professional cleaning companies
  • Food delivered to guest room
  • CCTV outside property
  • CCTV in common areas
  • Access to health care professionals
  • 24-hour security
  • Key card access
  • Mobile app for room service
  • Broadcast Live sport events

AI summary of the guest reviews below

The short version

Guests consistently praise the central location, helpful and welcoming staff (including doormen/concierge), clean and comfortable rooms, and good/excellent breakfast.

Recurring complaints mention unpleasant odors and plumbing issues, small or outdated rooms/furnishings, noise and crowded lobby, housekeeping/n cleanliness lapses, and some breakfast and amenity shortcomings.

Written from 31 of the guest reviews below. Read them yourself — they are shown as written.

What guests said

  • 10.0

    The location, the executive king with vip access

    Small extra bed was not very comfy

    solo_traveller · September 2026

  • We had a great time thank you

    9.0

    The staff was welcoming, especially Saleh the doorman, excellent breakfast, great location, very nice atmosphere

    family_with_children · September 2026

  • Nice enough stay but problems with medieval plumbing means that we’d not stay there again.

    6.0

    Staff were accommodating

    The drains in our room gave us constant trouble. They were blocked on arrival, which was subsequently fixed by staff. Then an absolutely FOUL sulphurous odor emanated from them, almost like stale urine. Staff came and tipped some deodorant down the drain, but it had minimal effect.

    couple · September 2026

  • Pleasantly surprised and would recommend

    9.0

    Beautiful hotel. Concierge was very helpful. Loved the theme. Nice gym. All staff was very helpful

    Hotel restaurant was fair.

    couple · September 2026

  • Perfect location, good breakfast, smiling workers

    9.0

    Workers especially Saleh at the entrance door of the hotel were all helpful and cheerful.

    extended_group · September 2026

  • We had a great experience

    10.0

    Location and standard

    No complaints

    solo_traveller · September 2026

  • Relaxing

    10.0

    Service, location

    Nothing

    couple · September 2026

  • 9.0

    Everything was good

    Nothing

    solo_traveller · September 2026

Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.

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