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Phoenix Hotel

1-8 Kensington Garden Square · London

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Phoenix Hotel is in London · 4-star · rated 8.4 by 8,332 guests.

Convenient Location Ideally situated just 500 metres from Bayswater and Queensway Underground stations, Phoenix Hotel provides easy access to Hyde Park within a 5-minute walk. Comfortable Accommodation The hotel offers spacious and bright rooms, each equipped with modern private bathrooms, tea/coffee facilities, and satellite TV. Free WiFi is available throughout the property, ensuring guests stay connected. Delicious Dining Options Start your day with a continental breakfast featuring fresh coffee and cereals in the dining room. The cosy lounge bar serves light snacks and beverages, while full English breakfast options are also available for an additional treat. Experience the vibrant neighborhood of Bayswater with its array of shops, bars, and restaurants, and explore nearby Kensington and Knightsbridge. Book your stay at Phoenix Hotel now for a memorable London getaway.

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Facilities

  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • 24-hour front desk
  • Heating
  • Family rooms
  • Lift / Elevator
  • Laundry
  • Luggage storage
  • Safety deposit box
  • Bar
  • Fax/photocopying
  • Tour desk
  • Meeting/banquet facilities
  • Dry cleaning
  • Breakfast in the room
  • Non-smoking throughout
  • Daily housekeeping
  • Shared lounge/TV area
  • Concierge service
  • Snack bar
  • Staff adhere to local safety protocols
  • Guest rooms disinfected between stays
  • Cleaning standards that are effective against Coronavirus
  • Hand sanitizer in guest room and key areas
  • Cashless payment available
  • Fire extinguishers
  • First aid kit available
  • Sanitized tableware & silverware
  • Guests can opt-out any cleaning services during stay
  • Smoke alarms
  • Shared stationery like menus, pens are removed
  • Physical distancing in dining areas
  • CCTV in common areas
  • 24-hour security
  • Key card access

AI summary of the guest reviews below

The short version

Guests consistently praise the convenient, quiet location near multiple tube stations/Hyde Park, friendly staff, cleanliness, and a decent continental breakfast.

Recurring complaints mention very small, hot rooms with no air conditioning and limited window opening, noise from thin walls/floors, slow or unreliable lifts, and some cramped or impractical layouts.

Written from 35 of the guest reviews below. Read them yourself — they are shown as written.

What guests said

  • Very enjoyable stay with lovely staff

    8.0

    Yes the property was lovely.

    Bathroom was very small.

    solo_traveller · September 2026

  • Great location, amenities were clean and available. Modern facilities and room but very tiny

    7.0

    Great location, close by to Queensway and Bayswater station. Lots of seating area and quite clean.

    We went in peak summer time and because the rooms are tiny it was absolutely boiling. Fans were available in the room but they were extremely dusty so we had to clean it before use. No AC or water bottles available in the hotel we had to go out and buy water.

    couple · September 2026

  • Nice hotel, some rooms can be unpractical/uncomfortable, nice staff and nice shared spaces.

    8.0

    Nice quiet hotel in the Kensington area. Clean, nice shared spaces, nice staff.

    The room had stairs and was split on 2 levels. Very uncomfortable with luggage.

    solo_traveller · September 2026

  • good for a quick budget-friendly trip, great location, but will look for other options in the future

    6.0

    location was excellent and staff was generally nice, it's definitely an option if one has a tighter budget or just for a short stay. the bed wasn't bad

    the room was noisy because you could hear the creaking of upstairs guests walking on the wooden floors. the room was also quite hot and the fact that the window only open 10cm didn't help.

    family_with_children · September 2026

  • 8.0

    cleanliness staff and location

    solo_traveller · September 2026

  • 7.0

    Good location

    The elevator was very slow and didn't stop on request

    solo_traveller · September 2026

  • Great value in expensive London!

    9.0

    i had stayed here 3 years ago so knew what to expect; the only difference being I had a small double this time instead of a single. The location is convenient to many areas and I love being by the Kensington Gardens. The continental breakfast has lots of choices.

    only issue was my bathroom fan was noisy. Don't remember the fan from my previous visit being so loud so it was probably just that particular one.

    solo_traveller · September 2026

  • 8.0

    Great quiet location and nice continental breakfast.

    The elevator got stuck on the 4th floor but they called maintenance to fix it.

    solo_traveller · September 2026

Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.

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