My Trips

Novotel London West

1 Shortlands · London

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Novotel London West is in London · 4-star · rated 8.0 by 7,572 guests.

Modern Rooms with Premium Amenities Indulge in a stay at Novotel London West, boasting modern rooms featuring Nespresso coffee machines, iPod docks, and luxurious bathrobes. Each room comes equipped with a TV, minibar, and Air Cooling for ultimate comfort. Culinary Delights Savor a variety of dining options at the hotel, from buffet-style international cuisine at Aroma Restaurant to gourmet dishes at Artisan Grill. The sleek Mirrors Bar offers a chic setting to enjoy a light menu and a wide selection of drinks. Convenient Location Located just a stone's throw away from Hammersmith Apollo and Westfield London, with Hammersmith Underground Station nearby, Novotel London West provides easy access to explore the vibrant city. Book now for a luxurious and convenient stay.

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Facilities

  • Fitness facilities
  • WiFi available
  • Free WiFi
  • Parking
  • Non-smoking rooms
  • Fitness center
  • 24-hour front desk
  • Restaurant
  • Room service
  • Heating
  • Terrace
  • Family rooms
  • Pets allowed
  • Lift / Elevator
  • Luggage storage
  • Express check-in/check-out
  • Safety deposit box
  • Bar
  • Facilities for disabled guests
  • Meeting/banquet facilities
  • Dry cleaning
  • Breakfast in the room
  • Non-smoking throughout
  • Daily housekeeping
  • Designated smoking area
  • Accessible parking
  • Parking garage
  • Minimarket on site
  • Special diet menus - on request
  • Wheelchair accessible
  • Kid meals
  • ATM/cash machine on site
  • Toilet with grab rails
  • Lower bathroom sink
  • Higher level toilet
  • Emergency cord in bathroom
  • Outdoor furniture
  • Wine/champagne
  • Staff adhere to local safety protocols
  • Laundry washed per local authority guidelines
  • Cleaning standards that are effective against Coronavirus
  • Cashless payment available
  • Fire extinguishers
  • First aid kit available
  • Sanitized tableware & silverware
  • Contactless check-in/check-out
  • Invoice provided
  • Guests can opt-out any cleaning services during stay
  • Smoke alarms
  • Guest room sealed after cleaning
  • Food delivered to guest room
  • CCTV outside property
  • CCTV in common areas
  • 24-hour security
  • Delivered food - securely covered
  • Security alarm
  • Key card access

AI summary of the guest reviews below

The short version

Guests consistently praise the convenient location, friendly/helpful staff, and generally clean, comfortable rooms with decent breakfast options.

Recurring complaints include dated or worn rooms with cleanliness issues, disappointing showers/bathrooms, underwhelming or repetitive breakfast, and service/communication problems such as phones not answered and slow reception.

Written from 32 of the guest reviews below. Read them yourself — they are shown as written.

What guests said

  • Everything was excellent.

    10.0

    Good location, lovely hotel, lovely breakfast, great staff.

    N/A

    couple · September 2026

  • Would not come back again for this price that I am paying.

    5.0

    Staff were friendly and helpful. Cleaning was good.

    For the price, it really felt like we were overcharged. The space was a bit tight, and gym was small and did not have much equipment.

    extended_group · September 2026

  • Wonderful staff

    8.0

    Staff were great and location ideal

    All was good

    couple · September 2026

  • Nice and comfy and OK

    8.0

    Nice location. Adjacent parking if you want to pay.

    Bath plug was faulty and had to shower in a puddle. Breakfast ok but coffee out of a machine, poor selection of fresh fruit, vegetables and incredibly boring selection of cheese. No sweetener available in room only sugar. Bombardedwith emails prior to stay asking me to upgrade etc...

    solo_traveller · September 2026

  • I GOT A GOOD NIGHTS SLEEP.

    10.0

    ROOM WASA CLEAN! BRECKFAST GOOD. LOCATION IS PERFECT.

    I NEEDED A PUSH CART TO CARRY MY SUITCASE AND BICYCLE.

    solo_traveller · September 2026

  • Disappointing

    3.0

    Location

    Poor shower. Room service food was cold and poor quality

    couple · September 2026

  • 6.0

    Close to the event

    The food in the restaurant

    solo_traveller · September 2026

  • Impressed for the price

    8.0

    The staff were very helpful and the bed was very comfortable, amazing location

    solo_traveller · September 2026

Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.

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