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Novotel London Excel

7 Western Gateway Royal Victoria Dock, · London

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Novotel London Excel is in London · 4-star · rated 8.4 by 6,454 guests.

Convenient Location Located just 150 metres from the ExCeL Exhibition Centre, the Novotel London Excel offers easy access to key landmarks like the O2 arena, Canary Wharf, and London City Airport. Modern Rooms and Amenities Enjoy stylish and modern rooms at Novotel London Excel, each equipped with a spacious work area, laptop safe, minibar, and private bathroom for your comfort and convenience. Scenic Dining and Relaxation Indulge in brasserie cuisine at the Upper Deck Restaurant & Bar with stunning views of the Royal Victoria Dock and London skyline. Unwind in the sauna or make use of the fitness facilities during your stay. Experience the perfect blend of comfort and convenience at Novotel London Excel. Book your stay now for a memorable London getaway.

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Facilities

  • WiFi available
  • Free WiFi
  • Parking
  • Non-smoking rooms
  • Fitness center
  • 24-hour front desk
  • Restaurant
  • Room service
  • Heating
  • Terrace
  • Family rooms
  • Pets allowed
  • Lift / Elevator
  • Luggage storage
  • Express check-in/check-out
  • Safety deposit box
  • Bar
  • Fax/photocopying
  • Soundproof rooms
  • Facilities for disabled guests
  • Ironing service
  • Meeting/banquet facilities
  • Dry cleaning
  • Breakfast in the room
  • Non-smoking throughout
  • Daily housekeeping
  • Designated smoking area
  • Accessible parking
  • Parking garage
  • Kid meals
  • Electric vehicle charging station
  • Outdoor furniture
  • Wine/champagne
  • Staff adhere to local safety protocols
  • Laundry washed per local authority guidelines
  • Guest rooms disinfected between stays
  • Cleaning standards that are effective against Coronavirus
  • Hand sanitizer in guest room and key areas
  • Cashless payment available
  • Fire extinguishers
  • First aid kit available
  • Sanitized tableware & silverware
  • Contactless check-in/check-out
  • Invoice provided
  • Guests can opt-out any cleaning services during stay
  • Smoke alarms
  • Shared stationery like menus, pens are removed
  • Food delivered to guest room
  • CCTV in common areas
  • Process in place to check health of guests
  • Access to health care professionals
  • Delivered food - securely covered
  • Breakfast takeaway containers
  • Key card access

AI summary of the guest reviews below

The short version

Guests repeatedly praise the convenient location (near public transport, ExCeL/O2), clean and modern rooms, and generally friendly, helpful staff.

Common complaints include inconsistent service/housekeeping, issues with breakfast quality/variety, check-in/reception problems, and some room/bathroom design inconveniences (see‑through or awkward bathrooms).

Written from 32 of the guest reviews below. Read them yourself — they are shown as written.

What guests said

  • A great value.

    9.0

    Convenient location for my purposes, good ample room, public transportation very close. Second time I’ve stayed here.

    solo_traveller · September 2026

  • Great location if visiting Excel London

    8.0

    Location to Excel London comfortable rooms

    Bed very soft Aircraft noise all night

    couple · September 2026

  • 3.0

    Location

    Breakfast, how can a place manage to mess up a breakfast?. Coffee, which is awful served in paper cups, limp bacon, hard eggs and fizzy fruit salad. 👏👏👏 also did not help that when I left the chef was checking in delivery whilst smoking 👌 brilliant

    solo_traveller · September 2026

  • Overall it was good stay

    9.0

    Good location

    Bathroom door is see through from room and no hand basin in the bathroom

    couple · September 2026

  • The perfect place to rest after a busy day in London

    10.0

    Friendly, clean and comfy

    Nothing maybe the breakfast was a bit pricey

    couple · September 2026

  • Ok

    5.0

    Near the metro station

    They didn't bring us water every day. We have to ask them to send, and they obligate us to bring it by ourself. I book a superior room, it has to be ready with other clean kit, like the ear cotton, slippers, tooth brush... but there wasn't

    family_with_children · September 2026

  • Clean, modern, convenient

    9.0

    Modern, clean, good location. Great staff

    Room wasnt quite ready at check in time

    solo_traveller · September 2026

  • 9.0

    Great service by staff; our flight was cancelled and they offered us a meeting room for a couple of hours to work. Thank you, Halima!

    extended_group · September 2026

Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.

Decide for me

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