ibis London Excel-Docklands
9 Western Gateway, Royal Victoria Dock · London
ibis London Excel-Docklands is in London · 3-star · rated 8.1 by 5,979 guests.
Stunning Views and Convenient Location Modern Rooms and Amenities The bright and modern rooms at ibis Docklands offer a comfortable stay with a flat-screen TV, private bathroom, and tea/coffee facilities for guests to enjoy. Dining and Relaxation Options Guests can dine at the on-site restaurant offering a variety of dishes, unwind at the bar, or opt for the convenient snack service during their stay. Easy Access to London Attractions Located near DLR stations, the hotel provides easy access to central London, London City Airport, Canary Wharf, and Greenwich. Additionally, popular destinations like Westfield Stratford shopping centre and the Olympic Park are just a short tube journey away. Experience comfort, convenience, and stunning views - book your stay at ibis London Excel-Docklands now.
One hotel, one room, one price — chosen for your trip and verified live before you book.
Facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- 24-hour front desk
- Restaurant
- Business center
- Heating
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Dry cleaning
- Non-smoking throughout
- Private parking
- Private check-in/check-out
- Daily housekeeping
- Designated smoking area
- Accessible parking
- Shared lounge/TV area
- Parking garage
- Special diet menus - on request
- Wheelchair accessible
- Snack bar
- Electric vehicle charging station
- Toilet with grab rails
- Lower bathroom sink
- Emergency cord in bathroom
- Wine/champagne
- Fruits
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Guest room sealed after cleaning
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- 24-hour security
- Delivered food - securely covered
- Security alarm
- Key card access
AI summary of the guest reviews below
The short version
Guests consistently praise the helpful, friendly staff, the convenient location near the O2/ExCeL and transport links, and generally clean rooms.
Common complaints include maintenance and room comfort issues (tired bathrooms, small beds, weak pillows, air conditioning), limited storage space, and occasional service or safety concerns like poor communication, housekeeping lapses, and a theft incident.
Written from 24 of the guest reviews below. Read them yourself — they are shown as written.
What guests said
I would definitely stay there again and recommend it to family and friends.
10.0The food was wonderful especially the Mozzarella Sticks. The staff was very helpful and we felt very welcome even after we had checked out.
None
family_with_children · September 2026
Fab location for the O2 and great staff!
8.0The staff made me feel instantly welcomed and were very helpful and chatty when I arrived. As I was travelling solo this was much appreciated as it’s nice to know the staff care. The location is also excellent for any events at either the ExCel or London’s O2 Arena. It’s a five minute walk from two different tube sta…
The rooms need a bit of modernisation and the pillows weren’t great.
solo_traveller · September 2026
MacBook stolen from luggage lock up
1.0MacBook was stolen from the luggage lock up
couple · September 2026
- 10.0
Clean and pretty close to the tube, stores in the proximity for groceries
solo_traveller · September 2026
- 10.0
I like everything staff, view, multiple services, flexibility
High price 😁 I spend all my money on booking Need bidet plz
solo_traveller · September 2026
- 5.0
Location
Communication with staff
couple · September 2026
Cheeky little city break
10.0Perfect location, happy and friendly staff, fantastic accesible room, the burritos from the street vendor down the road, loved everything especially distance to the step free underground and ofcourse the distance to the cable car.
The bathroom floor was incredibly slippy on the edge of the bathroom, ( next to the sliding door ) Our 2 nights went far to quickly.
solo_traveller · September 2026
Great location
7.0Location for the Excel cannot be beaten
One lift out of order, bathroom was tired with scuffs, limescale and shower enclosure cracked.
solo_traveller · September 2026
Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.
One hotel, one room, one price — chosen for your trip and verified live before you book.