DoubleTree By Hilton London Excel
Excel, 2 Festoon Way, Royal Victoria Dock · London
DoubleTree By Hilton London Excel is in London · 4-star · rated 8.2 by 7,244 guests.
Waterfront Location and Modern Accommodation DoubleTree By Hilton London Excel offers a prime waterfront location near London City Airport. The hotel boasts bright rooms with free WiFi, 40-inch LED TVs, and private shower rooms. Some suites even feature balconies with stunning waterfront views. Dining and Fitness Options Indulge in modern Italian cuisine at The Restaurant, or unwind with a drink at The Bar while enjoying superb waterfront views. Keep up with your fitness routine at the on-site Fitness Room equipped with cardio equipment. Additionally, guests can enjoy a hot and cold breakfast buffet with a variety of options. Convenient Amenities and Nearby Attractions With 24-hour room service, guests can enjoy convenience at any hour. Explore nearby attractions like The O2 Arena, Canary Wharf, and the ExCel Exhibition Centre, all within easy reach from the hotel. Book your stay at DoubleTree By Hilton London Excel for a memorable waterfront experience.
One hotel, one room, one price — chosen for your trip and verified live before you book.
Facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Terrace
- Family rooms
- Pets allowed
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Soundproof rooms
- Facilities for disabled guests
- Ironing service
- Meeting/banquet facilities
- Dry cleaning
- Breakfast in the room
- Non-smoking throughout
- Daily housekeeping
- Accessible parking
- Minimarket on site
- Special diet menus - on request
- Wheelchair accessible
- Kid meals
- Electric vehicle charging station
- Vending machine - drinks
- Toilet with grab rails
- Vending machine - snacks
- Kid-friendly buffet
- Outdoor furniture
- Wine/champagne
- Pet bowls
- Pet basket
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Contactless check-in/check-out
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Food delivered to guest room
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Access to health care professionals
- Delivered food - securely covered
- Key card access
- Broadcast Live sport events
AI summary of the guest reviews below
The short version
Guests repeatedly praise the clean, spacious rooms, comfortable beds, helpful and welcoming staff, and the river/track views with convenient location for ExCeL/DLR.
Recurring complaints mention disappointing or average breakfast quality/temperature, issues with air conditioning or room amenities (TV/charging/fridge), occasional noise, and some service or housekeeping attitude problems.
Written from 25 of the guest reviews below. Read them yourself — they are shown as written.
What guests said
- 9.0
Clean, friendly staff. Nice venue and location.
Nothing really. Even in the lobby there was fresh water available, while waiting for other guests. Since next to airport, breakfast outside, although nice along the Riverside is noisy.
solo_traveller · September 2026
- 10.0
Polite team at reception and the cockies
solo_traveller · September 2026
- 6.0
The big panoramic window on the river from the restaurant
Not very well maintained carpets and fabrics stained everywhere , staff not very friendly and welcoming , terrible and overpriced breakfast
solo_traveller · September 2026
- 9.0
The location is far from both train and bus access. Then the food (breakfast) is not nice just manageable
family_with_children · September 2026
Would defo book again
10.0Clean and very cozy
Couldnt connect my phone to the tv
couple · September 2026
Beautiful hotel, great location.
8.0Clean, beautiful, cozy and close to the sea.
Nothing; except the charging port not working, calling reception and no one was picking and I had to come downstairs to make the complains.
couple · September 2026
A deeply disappointing and shocking experience ، the view was the only positive, while the service, cleanliness, breakfa
1.0The only positive aspect of my stay was the view. Unfortunately, that was the only thing I could genuinely praise about this hotel
This was one of the worst hotel experiences I have ever had, and honestly, I was shocked that this property carries the Hilton name. The breakfast was extremely disappointing and nowhere near the standard I would expect from Hilton. The quality and selection were very poor. There was also no proper room service. I re…
solo_traveller · September 2026
Would go back
8.0Nice
Car park fu
couple · September 2026
Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.
One hotel, one room, one price — chosen for your trip and verified live before you book.