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Dorsett Shepherds Bush London

58 Shepherds Bush Green · London

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Dorsett Shepherds Bush London is in London · 4-star · rated 8.4 by 7,000 guests.

Luxurious Spa Experience Indulge in award-winning spa treatments at PURE Spa & Beauty on the top floor, offering a range of relaxing therapies for a pampering experience. Modern Amenities Enjoy fully air-conditioned rooms with a flat-screen TV, iPod dock, and free WiFi. Each room also features a minibar, work desk, and a luxurious en suite bathroom for your comfort. Prime Location Conveniently situated a short walk from Westfield Shopping Centre and London Underground stations, with easy access to Heathrow and Gatwick airports. Explore the vibrant neighborhood and attractions nearby during your stay at Dorsett Shepherds Bush. Book now for an unforgettable stay at Dorsett Shepherds Bush and experience luxury and convenience at its best!

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Facilities

  • WiFi available
  • Free WiFi
  • Non-smoking rooms
  • Air conditioning
  • 24-hour front desk
  • Heating
  • Pets allowed
  • Lift / Elevator
  • Laundry
  • Luggage storage
  • Express check-in/check-out
  • Safety deposit box
  • Bar
  • Fax/photocopying
  • Tour desk
  • Soundproof rooms
  • Facilities for disabled guests
  • Ironing service
  • Meeting/banquet facilities
  • Dry cleaning
  • Non-smoking throughout
  • Daily housekeeping
  • Designated smoking area
  • Concierge service
  • Wheelchair accessible
  • Allergy-free room
  • Toilet with grab rails
  • Lower bathroom sink
  • Higher level toilet
  • Emergency cord in bathroom
  • Wine/champagne
  • Fruits
  • Auditory guidance
  • Staff adhere to local safety protocols
  • Laundry washed per local authority guidelines
  • Guest rooms disinfected between stays
  • Cleaning standards that are effective against Coronavirus
  • Physical distancing rules followed
  • Hand sanitizer in guest room and key areas
  • Cashless payment available
  • Fire extinguishers
  • First aid kit available
  • Sanitized tableware & silverware
  • Contactless check-in/check-out
  • Invoice provided
  • Guests can opt-out any cleaning services during stay
  • Smoke alarms
  • Shared stationery like menus, pens are removed
  • Guest room sealed after cleaning
  • Property cleaned by professional cleaning companies
  • Physical distancing in dining areas
  • CCTV outside property
  • CCTV in common areas
  • Process in place to check health of guests
  • Access to health care professionals
  • Screens / Barriers between staff and guests for safety
  • Face masks for guests available
  • 24-hour security
  • Security alarm
  • Thermometers for guests provided by property
  • Key card access

AI summary of the guest reviews below

The short version

Guests repeatedly praise the convenient location and often mention helpful staff, comfortable beds/rooms, and decent/clean facilities or breakfast.

Recurring complaints include nonworking or ineffective air conditioning leading to hot, poorly ventilated rooms, slow or unhelpful service at reception, dated or unclean room elements, and issues with showers/bathroom smells; breakfast quality/value also draws criticism.

Written from 29 of the guest reviews below. Read them yourself — they are shown as written.

What guests said

  • Basic at a very high price.

    5.0

    room very basic for price, thought I'd paid for breakfast but that probably got lost in the confusion of booking. Like the location of the hotel , but there are others in the area which I will check 0ut in future

    every thing stripped back to basics, no small extras, shower cap etc., water you have to walk around for the hydration station, staff seemed indifferent, book in time very late, will cancel booking in future if unable to meet requests

    solo_traveller · September 2026

  • 6.0

    Good location, had a complimentary drink on arrival as we had to Que for a while to check in

    Room was a bit tired and not particularly clean. Air conditioning wasn’t working in whole hotel and it was an extremely hot night. No fan offered as alternative

    couple · September 2026

  • Done the job

    6.0

    Grumpy staff

    solo_traveller · September 2026

  • Ok hotel not as good as it was

    6.0

    Good location clean

    Drain/shower smelt , room was very dark facing a wall , even after us requesting room with a window with a double bed but we were given twin beds Staff were unhelpful and didn’t seem to care

    couple · September 2026

  • Very good would stay again

    8.0

    Everything went as planned

    couple · September 2026

  • Great hotel, would definitely recommend

    9.0

    Fantastic location, super helpful staff and good value for money

    NA

    couple · September 2026

  • 7.0

    Location for my work and for Westfield

    Air con was not working properly and check in and check out was very slow

    solo_traveller · September 2026

  • Great location

    8.0

    Staff were helpful!

    solo_traveller · September 2026

Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.

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