Crowne Plaza London - Docklands by IHG
Royal Victoria Dock, Western Gateway · London
Crowne Plaza London - Docklands by IHG is in London · 4-star · rated 8.5 by 5,814 guests.
Luxurious Accommodation Indulge in luxury at Crowne Plaza London-Docklands with stylish rooms featuring Wi-Fi, quality linens, and flat-screen TVs. Fine Dining and Cocktails Experience exquisite modern European cuisine at Docklands Bar & Grill, complemented by a selection of fine wines and cocktails in a chic setting. Relaxation and Wellness Unwind at the Quad Club and Spa with a fitness centre, swimming pool, hot tub, sauna, steam room, and luxury spa treatments for a rejuvenating stay. To experience the epitome of luxury and relaxation in London, book your stay at Crowne Plaza London-Docklands today!
One hotel, one room, one price — chosen for your trip and verified live before you book.
Facilities
- Fitness facilities
- WiFi available
- Free WiFi
- Parking
- Non-smoking rooms
- Air conditioning
- Fitness center
- Swimming pool
- 24-hour front desk
- Restaurant
- Room service
- Business center
- Heating
- Terrace
- Family rooms
- Lift / Elevator
- Laundry
- Luggage storage
- Express check-in/check-out
- Safety deposit box
- Bar
- Fax/photocopying
- Facilities for disabled guests
- Meeting/banquet facilities
- Hot tub/Jacuzzi
- Sauna
- Dry cleaning
- Breakfast in the room
- Massage services
- Packed lunches
- Spa/wellness center
- Non-smoking throughout
- Daily housekeeping
- Designated smoking area
- Accessible parking
- Concierge service
- Special diet menus - on request
- Allergy-free room
- Kid meals
- Indoor pool
- Outdoor furniture
- Wine/champagne
- Fruits
- Steam room
- Fitness/spa locker rooms
- Staff adhere to local safety protocols
- Laundry washed per local authority guidelines
- Guest rooms disinfected between stays
- Cleaning standards that are effective against Coronavirus
- Physical distancing rules followed
- Hand sanitizer in guest room and key areas
- Cashless payment available
- Fire extinguishers
- First aid kit available
- Sanitized tableware & silverware
- Invoice provided
- Guests can opt-out any cleaning services during stay
- Smoke alarms
- Shared stationery like menus, pens are removed
- Property cleaned by professional cleaning companies
- Physical distancing in dining areas
- CCTV outside property
- CCTV in common areas
- Process in place to check health of guests
- Screens / Barriers between staff and guests for safety
- Face masks for guests available
- Delivered food - securely covered
- Security alarm
- Thermometers for guests provided by property
- Breakfast takeaway containers
AI summary of the guest reviews below
The short version
Guests consistently praise the convenient location (near DLR/Elizabeth line, O2/Excel), friendly and helpful staff, clean and comfortable rooms, and good breakfast options, with some also appreciating views, spa/pool, and bar/lounge.
Recurring complaints include long and inefficient check-in, issues with staff rudeness or service inconsistencies, problems with billing or charges, and mixed feedback on breakfast variety and certain facilities (lifts, luggage help, room temperature).
Written from 29 of the guest reviews below. Read them yourself — they are shown as written.
What guests said
- 3.0
Nill
I already ask for king bed but they gave me double bed ,Then They charged for 3 nights while i stay for one night and they refuse to return back the other 2 nights and refuse to cancell my booking
solo_traveller · September 2026
- 6.0
My room charge was GBP 408,However my debit card was charged 497.47Euros. I really didn't understand their exchange rate.
solo_traveller · September 2026
Check in could improve
8.0Nice location, comfortable room, nice views.
Massive long queue for check in as everyone is waiting for check in to open at 3pm. Even though you have to do it online, you still need to wait in the queue. Waited 40 mins to be seen. Not a great system. Why not let people do the check in earlier but only allow access from 3pm or when the room is available? Breakfast…
extended_group · September 2026
- 10.0
The staff is very helpful and professional.
solo_traveller · September 2026
Great place and location
10.0Beautiful location and Hotel rooms are great. staff are really good
couple · September 2026
Fantastic
10.0Location
Nothing
family_with_children · September 2026
Superb breakfast and the staff, but hotel needs refurbishing
7.0The hotel is located in a nice quite area, close to DLR and the Elizabeth line, which is super convenient. The staff at the reception and overall were very helpful and knowledgeable. I wan to especially highlight the lady at the breakfast area, who explained and showed everything around the area and was very welcoming.…
The room looked very tired. The tiles in the bathroom moved, the shower head was leaking and the shower worked with a lot of noise. Some of the drawers were falling apart when you try to open them. There was dust in some areas. Additionally, the bed was very narrow, which made it quite difficult for two people to sleep…
couple · September 2026
- 9.0
Great dockside location with good transport links. Our twin room had very generous bed sizes and was very comfortable all round. Spa facilities were a great addition to stay. Nice bar and breakfast. All staff were welcoming and friendly- Kaleb was a very helpful point of contact during our stay.
solo_traveller · September 2026
Guest reviews collected by LiteAPI, a service of Nuitée, and shown as written.
One hotel, one room, one price — chosen for your trip and verified live before you book.